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Privacy Policy

Privacy Policy :

  • Our privacy policy
    We do not store credit card information nor do we share customers details with any third parties
    This policy covers all users who register to use SMP website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to below. Access to SMP is free of charge to all users. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply five principles which you can read about below.
  • Notice
    During our registration process, we ask for personal information which both identifies you and enables us to communicate with you. We also invite you to tell us your interests so that we can make our communications relevant and interesting for you.
    Please also note that we may cross reference the information you provide us with data from a specialist anti-fraud third party with a view to stopping fraudulent transactions before they occur.
    We will use the information you provide only for the following purposes:
    •To send updates regarding the status of your orders
    •To send you newsletters and details of offers and promotions in which we believe you will be interested
    •To improve the content, design and layout of the SMP website and to facilitate knowledge management
    •To understand the interests and buying behavior of our registered users
    •To perform other such general marketing and promotional activities focused on our products and services. We may also register you for our other services which we feel may be useful or of interest to you.
  • Consent and Choice
    If you choose not to register or not provide personal information, you may still visit the SMP website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you are confirming that you accept the terms of our Privacy Policy as described and consent to our using your information accordingly.
  • Access
    We have provided an administration service (your account) where you can review your personal information at any time to ensure it is correct and current. You will be able to update, correct, change or delete inaccurate details. You may also change your choice of opting in or out of marketing and promotional activities, although you may continue to receive mailings for a short period while your change is being processed. You have the right to ask for a copy of your personal information on payment of a small fee.
  • Security
    We have taken appropriate measures to ensure that your personal information is not unlawfully processed. SMP uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. SMP treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.
    We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.
  • Cookies
    Our website creates multiple cookies on your machine which contain session and state information. The information within these cookies does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of our website's features will be impaired or unavailable.
    Third party Internet sites that you can link to from our website are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online SMP accepts no responsibility or liability for these sites. Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.
    For general information regarding cookies, please visit http://en.wikipedia.org/wiki/HTTP_cookie
    Please click here when you have enabled cookies.
  • Minors
    The SMP website is not intended for children and we ask that no-one under the age of 12 submits personal information to us or uses the site without supervision of a parent or guardian
  • Deletion of your Personal Data
    We are unable to delete your SMP account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with SMP via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting purposes. Please note however, that at any point in time you may opt in or out of marketing communications via the 'your account' section of this website.